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About Us The Chinese Shop are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
The Chinese Shop
(Samarkand Gifts Ltd. s/t)
82 Regent Road Great Yarmouth Norfolk NR30 2AH United Kingdom
Phone: 01493 858861
Fax: 01493 858861
Email: ken [at] thechineseshop [dot] com
My VAT Registration Number 107148981
Reg. in England 1748304
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, Postl or Email or over the internet.

When a confirmation of order is received by you, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling We will dispatch your order by royal mail or a secure courier service normaly within 7 working days of confirmation of order or whenever you wish after that time.

Delivery is free for all orders of £100 or over,smaller orders will be charged as follows;
Upto £4.99 p+p = £3.00
From £5.00-£9.99 p+p = £4.50
From £10.00-£24.99 p+p = £6.00
From £25.00-£49.99 p+p = £7.00
From £49.99-£120.00 p+p = £8.50

We will quote all customers outside the UK for delivery charges.
Due to the soaring increase of postage cost, a surcharge of £5 will be added on the order for any parcel over 2 kgs in weight. Customer will be informed before sending the parcel.
Tax Charges Our prices include 20% VAT where applicable. This can be deducted for any order recieved for outside the European Union
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01493 858861 (International +44 01493 858861) or fax us on 01493 858861 or write to us at 82 Regent Road Great Yarmouth Norfolk NR30 2AH United Kingdom
Privacy Policy The Chinese Shop do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy
Cancellation

In accordance with The Consumer Protection (Distance Selling) Regulation 2000, all customers have the right to cancel any order within 7 days of the date the order is placed or within 7 days of the date that the goods are received (whichever is the later).

The customer should notify us as soon as possible for any cancellation. If the order has already been despatched, the customer will be liable for the initial postage charges. All products returned must be complete, unused and in their original packing. We will credit the purchase price less postage once we have received and check the products.

The customer is responsible for the return postage and we recommend the return to be sent by recorded delivery as we are not liable for any items lost in the post.

Returns Policy

If the customer is not totally satisfy with the purchase and wish to return them. The customer should notify us and return the goods within 7 days of receipt of the goods. All products returned must be complete, unused and in their original packing. The customer is responsible for the return postage and we recommend the return to be sent by recorded delivery as we are not liable for any items lost in the post.

Shortage or goods damaged in transit

Goods received by the courier in a damaged or unsatisfactory manner should be signed for as such. Any shortage or damage of the order must be reported to us in writing within 3 working days, otherwise we shall not accept any liability. The packaging and contents should be retained for inspection or collection if required.

Returns Details

The Chinese Shop
82 Regent Road
Great Yarmouth
Norfolk
NR30 2AH

Tel: 01493 858861

Email: ken@thechineseshop.co.uk

Failed Deliveries

Should the goods be returned to us due to failed delivery, the customer is responsible for the initial postage. We reserved the right to charge further delivery cost should the customer require the goods.

The above does not affect your statutory rights